Question 1

How do I book?

Accepted Answer

Choose an experience on our Book page, pick a date and an hourly session, tell us how many are coming, sign the online waiver and pay securely with Stripe. Your confirmation email has a calendar invite attached.

Question 2

Do you take walk-ins?

Accepted Answer

Sessions are booked online so we can keep group sizes small. If a session has open spots when you arrive, staff can book it for you on the spot, but booking ahead is the only way to be sure of a place.

Question 3

How far ahead can I book?

Accepted Answer

You can book up to 60 days ahead, and up to the start of a session on the same day if spots are left.

Question 4

How many people can come in one session?

Accepted Answer

Light Show sessions take up to 12 guests, Painting up to 12 and Slime Play up to 10 children. Each experience has its own room, so different groups can run at the same time.

Question 5

Can I book a private session?

Accepted Answer

Yes. Book every spot in a session to have the room to yourselves, or send a request on our Parties page for a private booking outside opening hours.

Question 6

How do I change or cancel my booking?

Accepted Answer

Use the Manage booking link in your confirmation email. Cancel more than 24 hours before your session for a full refund. To move to another time, email us at least 24 hours before and we will reschedule you for free.

Question 7

What if we arrive late?

Accepted Answer

Sessions start and finish on the hour so the next group can start on time. If you are late, you can join for the time that is left, but we cannot extend the session or give a partial refund.

Question 8

What happens if we don't show up?

Accepted Answer

Missed sessions are not refunded. If you know you can't make it, cancel more than 24 hours ahead for a full refund, or ask us to reschedule.

Question 9

Do you sell gift cards?

Accepted Answer

Not yet. Gift cards are on our list. Until then, you can book a session for someone and forward them the confirmation email.

Question 10

What does it cost?

Accepted Answer

Light Show is $29 per person. Slime Play is $25 per child, with one adult per booking free. Painting is $35 per person, canvas included. All prices are in Canadian dollars and are for a 1-hour session.

Question 11

Is tax included?

Accepted Answer

No. 13% Ontario HST is added at checkout and shown on your receipt.

Question 12

What's included in the price?

Accepted Answer

Everything you need for the hour: the room and staff, all materials, aprons for slime and painting, a take-home slime tub for every child and a canvas to keep for every painter.

Question 13

Are there add-ons?

Accepted Answer

Not at the moment. The price you see is the price you pay, plus HST.

Question 14

How can I pay?

Accepted Answer

Online by credit or debit card, Apple Pay, Google Pay or Link through Stripe's secure checkout. Prices are charged in Canadian dollars. Visitors paying from another country may see their own currency at checkout, depending on their card.

Question 15

How do refunds work?

Accepted Answer

Cancel more than 24 hours before your session and you get a full refund to your original payment method. Refunds usually arrive in 5 to 10 business days, depending on your bank. Cancellations within 24 hours are not refunded, but you can ask to reschedule up to 24 hours before.

Question 16

Do parties need a deposit?

Accepted Answer

Party and group bookings are arranged by email for now. We confirm the details, the total and how to pay when we reply to your request.

Question 17

What's the minimum age?

Accepted Answer

4 years old for all three experiences.

Question 18

Do children need an adult with them?

Accepted Answer

Yes. Children under 12 must have an adult (18 or older) with them in the room for the whole session. At Light Show, the adult takes part and needs a ticket. At Slime Play, one adult per booking joins free.

Question 19

How many adults do we need for a group of kids?

Accepted Answer

At least one adult for every 6 children under 12. For school, camp and party groups, please tell us your numbers when you send a request.

Question 20

Can parents just watch?

Accepted Answer

At Slime Play, one adult per booking joins free and can watch or help. At Light Show and Painting, every person in the room needs a ticket, because rooms are small and spots are limited.

Question 21

Can toddlers come?

Accepted Answer

Our experiences are designed for ages 4 and up, so children under 4 can't take part. Small parts in slime and paint materials are not safe for toddlers.

Question 22

Can I bring a stroller?

Accepted Answer

Yes. Strollers can be parked at the front desk while you are in the room.

Question 23

How long is the Light Show?

Accepted Answer

One hour. You move through the UV glow room, the mirrored light field and the interactive floor at your own pace.

Question 24

Are there flashing lights? Is it safe for photosensitive epilepsy?

Accepted Answer

We do not use strobe lights or rapid flashing. Light moves slowly and colours change gradually. Even so, light and colour can affect people differently. If you or someone in your group has photosensitive epilepsy or another light-sensitive condition, please check with your doctor before booking, and tell staff when you arrive so they can turn effects down.

Question 25

Is it dark inside?

Accepted Answer

It's dim, never pitch black. There is always enough light to see the floor, the exits are lit and staff are in the room the whole time.

Question 26

Do you have sensory-friendly sessions?

Accepted Answer

Yes, on request. Book every spot in a session or send us a request, and we can lower the music, slow the effects and keep the room lights a little brighter.

Question 27

Can we take photos and video?

Accepted Answer

Yes, please do. Phones work well under UV. Turn off your flash so the glow shows up.

Question 28

What's in the slime?

Accepted Answer

PVA school glue, water, colours, glitter, glow pigment and a contact-lens-solution activator. The full ingredient list for each batch is at the front desk.

Question 29

Is it borax-free?

Accepted Answer

We don't use borax powder. Our activator is contact-lens solution, which contains small amounts of boric acid and sodium borate. That's what turns glue into slime. Slime is not food, so no tasting, and everyone washes their hands afterwards.

Question 30

What about allergies?

Accepted Answer

Tell us about any allergies or sensitivities when you book. Our slime is made without food ingredients. If your child has sensitive skin, we can provide gloves.

Question 31

Can kids take their slime home?

Accepted Answer

Yes. Every child takes their slime home in a sealed tub with their name on it. Keep the lid closed and it stays stretchy for weeks.

Question 32

How do I get slime out of clothes?

Accepted Answer

Pick off what you can, then soak the spot in white vinegar for a few minutes and rub it out with warm, soapy water before washing as usual. Aprons are provided, so most slime never reaches your clothes.

Question 33

Is there somewhere to wash hands?

Accepted Answer

Yes. Everyone washes their hands before and after slime play.

Question 34

Do I need to know how to paint?

Accepted Answer

Not at all. Splatter, pour, swirl or paint something careful. Our host can suggest ideas if you want them.

Question 35

What materials are provided?

Accepted Answer

A stretched canvas, fluorescent and regular acrylic paints, brushes, sponges, squeeze bottles and an apron for every painter.

Question 36

Is the paint washable?

Accepted Answer

Acrylic paint washes off skin with soap and water, but it can stain clothes once dry. Wear something old.

Question 37

Can I take my canvas home?

Accepted Answer

Yes, your canvas is yours to keep.

Question 38

How long does it take to dry?

Accepted Answer

Most canvases are touch-dry in about an hour and fully dry within 24 hours. Thick or poured paint takes longer.

Question 39

How do I get it home?

Accepted Answer

Carry it flat with the paint facing up and lay it flat in the car. Keep it away from seats and coats until it's fully dry.

Question 40

Are staff in the rooms?

Accepted Answer

Yes. A SplatNest host leads every session and stays in the room for the whole hour.

Question 41

Is there first aid on site?

Accepted Answer

Yes. We keep a first aid kit on site and staff know where to find help.

Question 42

Is SplatNest wheelchair accessible?

Accepted Answer

Please email us before you book with any access needs and we will tell you exactly what to expect and how we can help.

Question 43

What about sensory needs?

Accepted Answer

We can lower the music, slow the effects and brighten the room for private sessions. Ear defenders and sunglasses are welcome. Email us and we will plan it with you.

Question 44

How do you clean between sessions?

Accepted Answer

Tables, tools and high-touch surfaces are wiped down between every session. Slime is made fresh and never shared between children.

Question 45

What should we wear?

Accepted Answer

Comfortable clothes you don't mind getting messy. White and light colours glow brightest under UV in the Light Show.

Question 46

What should we bring?

Accepted Answer

Just your booking confirmation on your phone. Everything else is provided.

Question 47

Are there lockers?

Accepted Answer

Coats and bags can be left in the cubbies at the front. Keep valuables with you.

Question 48

Can we bring food and drinks?

Accepted Answer

Water bottles are fine. Please keep food out of the activity rooms. For parties, ask us about bringing a cake.

Question 49

Where do we park?

Accepted Answer

Parking is available at 150 West Drive.

Question 50

Can we get there by transit?

Accepted Answer

Yes. Brampton Transit serves the West Drive area. Use the Brampton Transit trip planner to find the best route.

Question 51

Are there washrooms?

Accepted Answer

Yes, washrooms are available for guests.

Question 52

When should we arrive?

Accepted Answer

Please arrive 10 minutes early. Sessions start on the hour.

Question 53

Do you host birthday parties?

Accepted Answer

Yes. Send a request on our Parties page with the date, experience and number of guests, and we will reply by email with options.

Question 54

Do you do corporate team building?

Accepted Answer

Yes. Painting and the Light Show work well for teams. Send a request and we will plan it with you, including private bookings outside opening hours.

Question 55

Can school and camp groups visit?

Accepted Answer

Yes. Tell us your group size and ages and we will suggest the best format and timing.

Question 56

Can we bring food and a cake?

Accepted Answer

Yes for parties, in the party area only. Let us know in your request so we can plan for it.

Question 57

Can we decorate?

Accepted Answer

Small table decorations are fine. Please no confetti, glitter bombs or anything stuck to the walls.

Question 58

How long is a party?

Accepted Answer

Each experience is 1 hour. Tell us how long you would like in total and we will suggest a plan.

Question 59

Do I need to sign a waiver?

Accepted Answer

Yes. The person booking signs our online waiver during checkout. A parent or legal guardian signs for anyone under 18 in the group.

Question 60

Do you take photos of guests?

Accepted Answer

We only take or share photos of guests with their permission. You're welcome to take your own photos and videos.

Question 61

What if you close for bad weather?

Accepted Answer

If we have to close, we email everyone booked that day and offer a full refund or a free reschedule.

Question 62

I left something behind.

Accepted Answer

Email us with a description and your booking date. We keep lost items for 30 days.

Question 63

How do I contact you?

Accepted Answer

Use the form on our Contact page or the Email us button. We reply by email, usually within one business day.

Questions, answered.

Booking

Pricing and payment

Ages and kids

Light Show

Slime Play

Painting

Safety and accessibility

Your visit

Parties and events

Policies

Questions, answered.

Booking

How do I book?+

Do you take walk-ins?+

How far ahead can I book?+

How many people can come in one session?+

Can I book a private session?+

How do I change or cancel my booking?+

What if we arrive late?+

What happens if we don't show up?+

Do you sell gift cards?+

Pricing and payment

What does it cost?+

Is tax included?+

What's included in the price?+

Are there add-ons?+

How can I pay?+

How do refunds work?+

Do parties need a deposit?+

Ages and kids

What's the minimum age?+

Do children need an adult with them?+

How many adults do we need for a group of kids?+

Can parents just watch?+

Can toddlers come?+

Can I bring a stroller?+

Light Show

How long is the Light Show?+

Are there flashing lights? Is it safe for photosensitive epilepsy?+

Is it dark inside?+

Do you have sensory-friendly sessions?+

Can we take photos and video?+

Slime Play

What's in the slime?+

Is it borax-free?+

What about allergies?+

Can kids take their slime home?+

How do I get slime out of clothes?+

Is there somewhere to wash hands?+

Painting

Do I need to know how to paint?+

What materials are provided?+

Is the paint washable?+

Can I take my canvas home?+

How long does it take to dry?+

How do I get it home?+

Safety and accessibility

Are staff in the rooms?+

Is there first aid on site?+

Is SplatNest wheelchair accessible?+

What about sensory needs?+

How do you clean between sessions?+

Your visit

What should we wear?+

What should we bring?+

Are there lockers?+

Can we bring food and drinks?+

Where do we park?+

Can we get there by transit?+

Are there washrooms?+

When should we arrive?+

Parties and events

Do you host birthday parties?+

Do you do corporate team building?+

Can school and camp groups visit?+

Can we bring food and a cake?+

Can we decorate?+

How long is a party?+

Policies

Do I need to sign a waiver?+

Do you take photos of guests?+

What if you close for bad weather?+

I left something behind.+

How do I contact you?+