Policies
Cancellation policy
Last updated November 10, 2026
Cancel more than 24 hours ahead: full refund
If you cancel more than 24 hours before your session starts, we refund the full amount, including HST, to your original payment method. Use the Manage booking link in your confirmation email. Refunds usually arrive in 5 to 10 business days, depending on your bank.
Within 24 hours: no refund
Cancellations made 24 hours or less before the session are not refunded, and neither are missed sessions or late arrivals.
Free rescheduling
You can move your booking to another available time for free up to 24 hours before your session. Email us with your booking reference and we'll move it for you.
If we cancel
If we have to cancel a session, for example because of bad weather or an emergency, we email you and offer a full refund or a free reschedule.
Payments that arrive after a hold ends
We hold your spot for 10 minutes while you pay. If your payment arrives after the hold ends and the session has filled up, we refund your payment in full automatically.